FAQ

What is VOIP Digital Phone Service?

Digital Phone Service uses your broadband Internet connection (DSL/Cable) and allows you to make telephone calls to anywhere in the world. It also provides you with a number of enhanced, new features without sacrificing your current phone features or the call clarity you expect - and with a great opportunity to save money!

What can the Digital Phone Service do for me?

The big advantage with the Digital Phone Service is that you can call anywhere, anytime for less money. All of your calls within the U.S. and to Canada and Puerto Rico are included in your unlimited residential calling plan. Using your broadband Internet connection instead of your phone line is less-expensive. You'll also get more features included, like Call Waiting, Call Forwarding, Caller ID with Name, Voice Mail, 3-Way Calling, news, weather and more! It has great International rates too, so you can call anywhere for less.

What are the advantages of Digital Phone Service?

Digital Phone Service gives you great phone service and more:

Lower monthly fees

More features for free

Ability to control features in real-time using your Online Account

Notification of new voice mails via email, message light & stutter tone

Listen to your voice mails through your Online Account or using your telephone

Unlimited Long Distance includes all calls within the U.S. and to Canada and Puerto Rico

Can I keep my current telephone number?

Yes, you may be able to keep your existing telephone number and receive Digital Phone Service. This means you will continue to receive calls from your family and friends without having to notify them of a new telephone number. WE will verify whether your telephone can be transferred when you sign-up for the service online. Note: Wireless and Toll Free numbers cannot be transferred.

Does it work the same as my regular phone service?

Once you are connected, pick up your phone and use it just like you do today. The person you're calling doesn't need to have Digital Phone Service or an Internet connection on their end of the telephone call. They just need a telephone. And your phone rings when someone calls you as it always did. You use your same touch-tone phone. You're just connecting it to Digital Phone Service instead of your former phone company.

Can I make International calls with Digital Phone service?

Yes. Calls to International locations are billed at rates competitive with other major providers. And there are no changes to how you make international calls with Digital Phone service. Just dial as you normally would. All of your calls to Canada are included with your Residential Unlimited calling plan.

How will I be charged for my Digital Phone Service order?

At the time of order, your credit card will be billed for all applicable charges including:

Monthly Recurring Charge for the first month of service

Equipment Charges (such as a Video Phone)

Activation Fees

Shipping and Handling charges

Applicable taxes on equipment and estimated taxes for the 1st month of service

For future monthly recurring charges, the billing cycle will be based on the shipment date of the Digital Service equipment (phone adapter or video phone) plus an allowance for shipping time based on where you live. Your first monthly charge, after the initial sign up charge, will include an adjustment for the estimated taxes for the 1st month of service.

Can my telephone number be transfer to another carrier if I choose to discontinue my Digital Phone Service in the future?

A telephone number can be transferred to another carrier that provides traditional phone service or Digital Phone Service.